Freight forwarding
Freight forwarding, the whole journey organised
We arrange the movement of your goods by road, sea and air, and the customs that goes with it, so you deal with one team across every leg instead of coordinating separate suppliers. We've run our own freight forwarding department since 1973, and we organise the journey end to end.
What freight forwarding means
A freight forwarder organises the movement of your goods: it works out the best route and mode, books the carriers and manages the shipment from collection to delivery. We're not just the truck or the ship. We plan and run the whole journey, book the carriers and manage the customs.
What we arrange
- European road freight: daily routes across all European countries. See our European road freight service.
- Sea freight: full and shared container loads (FCL and LCL) through a network of freight agents globally. See our sea and air freight service.
- Air freight: consolidated and full loads for time-critical goods. See our sea and air freight service.
- UK collection and delivery: on our own liveried fleet and through Palletline, the UK pallet network of 93 depots.
Multimodal, meaning more than one mode under one plan, is where one plan covering every leg prevents the gaps between carriers.
The full-journey difference
The value isn't any single leg, it's that one team owns all of them. Our in-house customs team handles the declarations on the same shipment we're forwarding, so there's no hand-off to a third-party broker and no gap in the chain. One dedicated contact knows your shipment from collection to delivery. See our customs clearance service.
Incoterms: knowing who carries the risk
Every international shipment runs on an Incoterm (the international rule that sets who is responsible for cost, insurance and customs at each stage, such as EXW or DDP). Choosing the right one matters, and getting it wrong is expensive. Tell us about your shipment and we'll advise on the term that fits.
Who we do this for
UK importers and exporters moving goods to or from any market, manufacturers with regular European supply chains, and businesses that would rather have one partner for the whole chain than manage several. We arrange hazardous goods forwarding too, including the customs and documentation, which many general forwarders won't take on. See our hazardous and ADR logistics page.
Working under BIFA terms
We operate under BIFA (the British International Freight Association) Standard Trading Conditions. We're members of BIFA and the RHA, FORS accredited and ISO 9001 certified. Track your shipment with proof of delivery (POD) via the My Sims portal.
1973
Forwarding department since
3
Modes: road, sea and air
1
Team for the whole journey
Questions, answered
- Do I need a freight forwarder?
If you're moving goods internationally and would rather not manage the carriers, customs and documentation yourself, yes. A forwarder handles the coordination, so you deal with one team instead of several. For a single domestic pallet you probably don't need one, and we'll tell you so.
- What does a freight forwarder actually do?
We organise the movement of your goods: plan the route and mode, book the carriers, manage the customs and oversee the shipment from collection to delivery. We arrange the journey, with one named contact accountable for the whole thing, even on a leg we don't drive ourselves.
- Do you handle customs as well as forwarding?
Yes, our in-house customs team handles the declarations on the same load. See our customs clearance service.
- What’s the difference between a forwarder and a carrier?
A carrier physically moves the goods on one leg; a forwarder plans and coordinates the whole journey, which may use several carriers and modes.
- What modes can you arrange?
Road, sea and air, and combinations of them (multimodal) under one plan.
- What are Incoterms and which should I use?
Incoterms set who is responsible for cost, insurance and customs at each stage of a shipment. The right one depends on your deal; tell us the details and we'll advise.
- Can you handle one-off shipments as well as regular lanes?
Yes, both.
One partner for the whole journey
Tell us where your goods need to go and we’ll organise the route, the carriers and the customs.